Privacy policy

Universal Electronics Ltd

At Universal Electronics Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

1. Information We Collect

We may collect personal information when you:

  • Register an account
  • Place an order
  • Fill out a contact form
  • Subscribe to our newsletter
  • Participate in promotions or surveys

The information collected may include:

  • Full name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Payment details (processed securely via payment providers)

You may browse our website anonymously, but certain features require personal information.

2. How We Use Your Information

The information we collect may be used to:

  • Personalise your experience
  • Process transactions and deliver purchased products
  • Improve our website and services
  • Improve customer service
  • Administer promotions or surveys
  • Send order updates and promotional emails (you may opt out anytime)

We do not sell or trade your personally identifiable information to third parties without your consent except where required to fulfil orders or comply with legal obligations.

3. Payment & Transaction Security

We implement various security measures to maintain the safety of your personal information. Sensitive payment information is processed through secure payment gateways and is never stored on our servers.

4. Unauthorized Transactions & Chargebacks

Universal Electronics Ltd takes fraud prevention seriously.

If an unauthorized transaction or chargeback claim is found to involve fraudulent activity, we reserve the right to decline return and refund requests related to that transaction.

We will cooperate fully with customers and payment providers to investigate legitimate concerns.

5. Cookies

Our website uses cookies to:

  • Recognise your browser
  • Remember your preferences
  • Improve user experience
  • Analyse website traffic

You may disable cookies in your browser settings, but some website features may not function properly.

6. Disclosure to Third Parties

We may share information only with:

  • Trusted service providers assisting our business operations
  • Authorities when required by law
  • Situations necessary to protect our rights and safety

Non-personally identifiable visitor information may be used for marketing or analytics.

7. Third-Party Links

Our website may contain links to third-party products or services. These sites operate independently and have their own privacy policies.

Universal Electronics Ltd is not responsible for the privacy practices of these external sites.

8. Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect information from individuals under 13 years of age.

9. Online Privacy Policy Only

This policy applies only to information collected through our website.

10. Terms & Conditions

Please review our Terms and Conditions section which outlines the use, disclaimers and limitations of liability governing this website.

11. Your Consent

By using our website, you consent to this Privacy Policy.

12. Intellectual Property Notice

All logos, product titles, images, brand names and descriptions displayed on this website are trademarks or registered trademarks of their respective owners.

13. Changes to This Privacy Policy

Universal Electronics Ltd reserves the right to update or modify this Privacy Policy at any time.

Contact Information

Universal Electronics Ltd

📧 info@universalelectronics.co.uk
📞 +44 7438 616355 | +44 7399 471328

🏢 Office 16, 1st Floor Broadway Chamber
1 Cranbrook Road, Ilford
IG1 4DU, United Kingdom

Company Registration No: 12515354
VAT Number: 478587911